Privacy Policy
Last updated: 28 September 2026
Ligara ("Ligara", "we", "us") provides a managed outbound service for B2B companies. This policy explains what information we handle, why we handle it, and the choices you have. If you have any questions, email us at contact@ligara.co.
1. Information you give us
If you contact us through this website or by email, we use the details you provide, such as your name, email address, company and message, to reply to you and to discuss working together.
2. Information we receive from Google accounts
To run outbound campaigns for our clients, Ligara connects to the Gmail mailboxes our clients use to send those campaigns. A mailbox is connected only when someone signed in to that mailbox approves access on Google's consent screen.
What we access. We request a single permission: read-only access to Gmail. We cannot send, delete, move or change any email, and we do not access Google Contacts, Calendar, Drive or any other Google data.
What we read. We check the connected mailbox for new messages and read their sender, recipients, subject, date and message-identifier headers. We use these to work out which messages are replies to a campaign we sent. We read a message's body only when it appears to be a reply from a contact in one of our client's campaigns.
Why we use it. We use this information to detect replies to our client's campaigns and to understand what kind of reply each one is (for example: interested, not interested, out of office, or a request not to be contacted). We then stop any further follow-up emails to that person, and make sure a person reviews and responds to the reply.
What we never do. We use Gmail data only to provide this reply-handling service to the client whose mailbox it is. We do not sell it, we do not use it for advertising, and we do not use it for any purpose unrelated to that client's campaigns.
3. Who we share information with
We share information only with the service providers who help us run the service, and only as needed for that purpose:
- Supabase hosts our database and stores the credentials that let us read connected mailboxes.
- Anthropic provides the automated classification of replies. The text of a reply is sent to Anthropic's API so it can tell us what kind of reply it is. Under its commercial terms, Anthropic does not use this data to train its models.
- Smartlead is our email sending platform. When a reply means follow-ups should stop, we tell Smartlead to stop the sequence for that contact. We do not send Smartlead the content of the reply.
We do not otherwise share this information, except where the law requires it.
4. Google API Services User Data Policy
Ligara's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
We do not use information received from Google APIs to develop, improve or train generalized artificial intelligence or machine learning models. People read Gmail data only as part of the service the client has asked us to provide (reviewing and responding to replies to their campaigns), for security purposes, or to comply with the law.
5. How we protect information
The credentials that give us read-only access to a mailbox are stored encrypted and are never kept in our code. Data is encrypted in transit between our systems and our service providers. Access to our systems is limited to the people who operate the service.
6. How long we keep information
We keep reply data for as long as we provide the service to the client. When a client ends their engagement with us, or asks us to, we delete the Gmail access credentials for their mailboxes and delete the reply data we hold for them within 30 days.
7. Your choices
You can remove Ligara's access to a Gmail account at any time from your Google Account's third-party access page. Once access is removed, we can no longer read that mailbox. You can also email contact@ligara.co to ask what information we hold about you, or to ask us to delete it.
8. Changes to this policy
If we change this policy, we will update this page and the "Last updated" date above.
9. Contact
Ligara — contact@ligara.co